At 4Cyte Lab Australia, we are committed to protecting your privacy and ensuring the security of your personal and animal health information. This policy outlines how we collect, use, and manage your data in accordance with the Australian Privacy Principles (APPs).

2. Information We Collect

We collect information necessary to provide you with premium animal health products and services, including:

• Personal Details: Name, shipping address, billing address, and contact information (email/phone).
• Animal Information: Species, breed, and health concerns (e.g., joint stiffness, cruciate recovery) to provide accurate dosage guidance.
• Transaction Data: Details of products purchased and payment confirmations. (Note: We do not store full credit card numbers; these are handled by our secure encrypted gateways).

3. How We Use Your Data

Your information is used to:

• Process and dispatch your orders for 4Cyte™ supplements and equine equipment.
• Manage your "Subscribe & Save" recurring deliveries.
• Provide personalized veterinary product recommendations.
• Communicate regarding order updates or health-related product recalls.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use SSL (Secure Sockets Layer) technology to ensure that your data is encrypted during transmission. Access to personal data is restricted to authorized personnel who are required to keep the information confidential.

5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for trusted third parties who assist us in operating our website, conducting our business, or servicing your orders (e.g., Australia Post or courier services), so long as those parties agree to keep this information confidential.

6. Cookies & Tracking

Our website uses cookies to enhance your shopping experience and gather data regarding site traffic. This helps us optimize 4cytelab.com.au for better performance and user navigation.

7. Your Rights

Under the Privacy Act, you have the right to access, correct, or request the deletion of your personal information held by us. To do so, please contact us at the details provided below.